At NXT Send, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the NXT Send website, mobile application and related services.
By accessing or using NXT Send, you acknowledge that you have read and understood this Privacy Policy.
NXT Send is a digital payments and remittance platform that enables users to purchase, transfer and redeem digital value and, where available, send money across supported countries through authorised payment partners.
Throughout this Privacy Policy, “NXT Send”, “we”, “our” and “us” refer to the entity responsible for providing the NXT Send services.
We process personal information responsibly and in accordance with applicable privacy and data protection laws, including the Protection of Personal Information Act, 2013 (POPIA), and other laws that may apply in the countries where we operate.
We only collect personal information that is reasonably necessary to provide our services, comply with legal obligations and improve your experience.
Depending on the services you use, we may collect:
Personal Identification Information
Full name
Date of birth
Nationality
Identity or passport number
Selfie or facial verification image
Signature
Contact Information
Mobile number
Email address
Residential address
Postal address
Financial Information
Bank account details
Mobile money account details
Transaction history
Payment information
Source of funds where required
Verification Information
To comply with legal and regulatory requirements, we may request:
Government-issued identification
Proof of address
Proof of income
Supporting verification documents
Device Information
When you use our website or app, we may collect:
IP address
Device type
Operating system
Browser information
App version
Device identifiers
Log files
Usage Information
We may collect information about how you use our services, including:
Pages visited
Features used
Login activity
Transaction history
Support interactions
We use your information to:
Create and manage your account
Verify your identity
Process payments and transfers
Prevent fraud and financial crime
Comply with legal and regulatory requirements
Communicate with you
Improve our services
Resolve disputes
Respond to customer support enquiries
Maintain system security
Develop new products and features
Where required by applicable law, we process personal information because:
You have given your consent.
Processing is necessary to perform our agreement with you.
Processing is required by law.
Processing is necessary to protect legitimate business interests, provided your rights are not overridden.
Financial regulations require us to verify customer identities and monitor certain transactions.
Your personal information may be used to:
Complete Know Your Customer (KYC) checks
Prevent fraud
Detect money laundering
Comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations
Meet reporting obligations to regulators and competent authorities where required by law
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
Payment processors
Banking partners
Mobile money providers
Identity verification providers
Fraud prevention services
Cloud hosting providers
Customer support providers
Professional advisers
Auditors
Regulatory authorities
Law enforcement agencies where legally required
All third parties are expected to protect your information appropriately.
Because NXT Send facilitates international transactions, your personal information may be transferred to service providers or partners located outside your country of residence.
Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection and that transfers comply with applicable legal requirements.
We use appropriate technical and organisational measures to protect your information, including:
Encryption of sensitive data
Secure cloud infrastructure
Access controls
Multi-factor authentication where available
Network monitoring
Firewalls
Security testing
Regular software updates
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Our website and mobile applications may use cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyse usage
Enhance security
Personalise your experience
You may manage cookies through your browser settings, although some features may not function correctly if cookies are disabled.
With your consent where required, we may send you:
Product updates
Promotions
Service announcements
Educational content
Special offers
You may unsubscribe from marketing communications at any time. We may still send important service or security notifications relating to your account.
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Prevent fraud
Enforce our agreements
Certain records may be retained for longer periods where required by financial, tax or anti-money laundering legislation.
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Update your information
Request deletion where legally permitted
Restrict certain processing
Withdraw consent where processing is based on consent
Object to certain processing
Lodge a complaint with the relevant data protection authority
Some requests may be limited where we are legally required to retain information.
NXT Send services are intended for individuals who are legally permitted to use financial services.
We do not knowingly collect personal information from children without appropriate legal authority.
Our website or application may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
If we become aware of a security incident affecting your personal information, we will investigate promptly and notify affected individuals and relevant authorities where required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.
The latest version will always be available on our website and within the NXT Send application.
Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
NXT Send
Website: https://www.nxtsend.io
Support: love@nxtsend.io
If you believe your personal information has not been handled appropriately, please contact us first so we can investigate and attempt to resolve your concerns.
Where applicable, you may also lodge a complaint with the relevant data protection or privacy regulator in your jurisdiction.
At NXT Send, protecting your personal information is fundamental to the trust you place in us. We are committed to using your information responsibly, keeping it secure, and handling it transparently while delivering fast, secure and reliable payment services.